Terms of payment


Booking
Immediately after the receipt of your booking, Skagen Strand will forward a booking confirmation and advice of payment. The booking becomes binding for the tenant when the rent is paid; for Skagen Strand it becomes binding upon receipt of the payment.

Payment
If you book accommodation at a value of more than DKK 5,000, you can pay in 2 instalments. The first instalment (40% of the amount) is to be paid not later than 10 days after receipt of your booking agreement. The remaining part (60%) is to be paid not later than 6 weeks before arrival. If the first instalment is not paid in time, Skagen Strand is entitled to cancel the booking. If the second instalment is not paid in time, Skagen Strand is entitled to cancel the booking – in this case the first instalment will not be refunded.

If you book online, the full amount (100%) including extra purchases has to be paid at the same time as the booking.

If you book accommodation at a value of less than DKK 5,000, the amount has to be paid not later than 10 days after receipt of the booking agreement. If the amount is not paid in time, Skagen Strand is entitled to cancel the booking.

Cancellation
A tenant can take out holiday cancellation insurance at the amount of 5% of the rent upon booking and pay this amount together with the full rent.

If the tenant with a cancellation insurance cancels the holiday because of acute illness, accident or death of tenant, spouse, children, parents, or siblings the full rent will thus be refunded.

The holiday cancellation insurance covers from the day it is taken out until the day the tenant moves into the holiday home. In the event of cancellation due to one of the aforementioned reasons, a medical certificate/death certificate shall be submitted to Skagen Strand.

In the event that a tenant, who has not taken out a cancellation insurance, cancels the booking 30 or more days before planned arrival, 25% of the rent amount shall be paid.

In the event that a tenant, who has not taken out a cancellation insurance, cancels the booking between 30 and 15 days before planned arrival, 50% of the rent amount shall be paid.

In the event that a tenant, who has not taken out a cancellation insurance, cancels the booking less than 15 days before planned arrival, or in the case of non-appearance, 100% of the rent amount shall be paid.

Alterations 
Alterations to a booking will be subject to a 100.00 DKK administration fee. Alterations that involve a postponement of an agreed tenancy period or alterations made less than 15 days before planned arrival are considered as cancellations and subsequent new bookings.

Cancellation of booking by Skagen Strand
Skagen Strand is entitled to cancel the booking in the case of force majeure (disasters, strikes, riots, acts of war or similar). In such cases Skagen Strand is bound to inform the tenant as soon as possible. The tenant is not entitled to any refund.

Discounts 
Special offers and discounts cannot be combined, i.e. you cannot buy 2 family packages immediately one after the other. The booking includes entire disposal of the holiday home and all its fixtures and fittings throughout the tenancy period as well as final cleaning after departure.

Types of discounts
You cannot use more than one type of discount per stay. Departure outside reception opening hours. Should you wish to leave outside regular reception opening hours, please, contact the reception desk during opening hours the day before and settle your bill.In the event that you leave without settling your bill, Skagen Strand will forward the invoice and add a 250.00 DKK administration fee.

Lodging of complaints

If you wish to lodge a complaint because of a product you have bought from us, please send a mail to reception@skagenstrand.dk. We will deal with your complaint and give you an answer as soon as possible. If you do not agree with our feedback, you may send your complaint to the Complaints Board for Hotel, Restaurant and Tourism at this address: (http://www.hrt-ankenaevn.dk/da-DK/English. You will find the complaint form on the start-up side from where you can download it.

You can also lodge a complaint to the online complaints portal of the EU Commission. This may be particularly relevant if you live in another EU member state. Lodge your complaint here: http://ec.europa.eu/odr. You should mention our e-mail address: reception@skagenstrand.dk in your complaint.