Here you will find the most frequently asked questions and answers.
All restrictions have been lifted. However, we still recommend following the guidelines to prevent infection - such as keeping your distance and using hand sanitizer.
We continue to take precautions with extra cleaning, and there will be hand sanitizer available in the center building as well as the sports hall and gym.
Please follow recommendations:
- Remember to keep your distance
- Avoid physical contact
- Cough or sneeze in your sleeve or in a paper towel, which is then thrown out directly
- If you have symptoms, do not enter the center building (pool area, restaurant, mini shop and reception) or the sports hall.
If you are prevented from visiting us
It is important to us that you feel safe when you book a stay with us. Therefore, you can now rebook your stay free of charge up to 2 days before arrival.
If you rebook for a more expensive period, you must pay the extra price. If you make the change less than 2 days before arrival, it will be considered a cancellation and new booking, and our cancellation policy will take effect.
Check in and check out
Check in is from 15.00 and check out is no later than 10.30.
At late check-in (after the reception closes) you will find an envelope with your name just inside the main entrance to the reception. Here you will find your house number and your key.
Reception opening hours
You can see the reception's opening hours here.
We have hand sanitizer available and ask all guests to use this. At the reception desk we have plexiglass to protect both the receptionist and our guests.
Should you bring your own bed linen and towels?
You can purchase linen packages when booking your stay. You can also purchase with bedding so that everything is ready when you arrive. You are also welcome to bring your own.
What about equipment in the kitchen?
The kitchen is very well equipped and you will not miss anything. You can see the list here
The order confirmation states that we are 2 in the holiday home, but we are several. What do I do?
If you forgot to fill in the field for the number of people before you booked your holiday home, you can let us know how many children and adults you are upon arrival.
Electric car charging stations - how do they work?
You do not need a subscription to use our charging stations. You can pay by credit card og Mobile Pay simply by scanning the QR code on the stand. See more
You can order "Take Away" breakfast and freshly baked bread and rolls every morning. You can read more here
May I bring my dog?
Yes you may. However, you will have to pay a fee for extra cleaning.
Can I bring other pets?
Yes, you may. However, all domestic pets, apart from dogs, must be caged at all times. You must pay a fee per pet.
If you have any questions, please contact us at email@example.com or 9848 7222.