FAQ

Our action to limit the Corona infection

Updated 30.10.2020

Due to COVID-19 and guidelines from the Danish Health Authority, we have initiated a number of measures to keep our guests and ourselves safe here at Skagen Strand.

We follow all recommendations and guidelines from the Danish authorities.

On this page you will find necessary information.

If you have symptoms, do not enter the center building (pool-area, restaurant, mini shop and reception) or the sports hall.

Requirements for use of face mask

Requirements for the use of face mask have been introduced from Thursday 29 October in all places where the public has access. However, the requirement does not apply to lobbies and other public areas in hotels. This means that when you visit us, you only need to wear a face mask in Restaurant Skagen Strand - but not when you sit down. Requirements for face mask do not apply to children under 12 years of age.

The holiday homes

Here you live secluded in your own holiday home. All holiday homes have a private south-facing terrace and there are fences against the neighbor's terrace. Our holiday homes are located in the middle of nature with lots of space and plenty of opportunity to move outside without getting too close to other people.

The holiday home is of course thoroughly cleaned before you arrive, and none of our employees have access to the house while you are with us. Our staff uses protective equipment in accordance with recommendations from the Danish Health Authority. All contact surfaces such as remote controls, handles, furniture and light switches are cleaned with sanitizer.

Pool area

Opening hours

Every day from 08.30 - 20.45

Note! To visit the pool area you have to make a reservation. You do this by contacting the reception. If you have a reservation outisde the reception's opening hours, you must pick up your key to the pool area no later than 15 minutes before the reception closes. You hand in the card in the mailbox at the main entrance (mailbox for breakfast orders)

Note! Non-resident guests cannot use the water park during this period.

Number of people

Our water park is really nice, but not the biggest. Due to the latest restrictions there can be a maximum of 15 people in the pool area at the same time and a group must be a maximum of 10 people., In changing rooms for men and womenand there may be a maximum of 5 people.

Children should always be together with an adult.

Please note:

 

Sports hall

The sports hall may only be used for badminton and table tennis (Please note that there is also an outdoor table tennis table)

A maximum of 30 people can be in the sports hall at the same time and a group must be of maximum of 10 people. A minimum distance of 2 meters must be kept during physical activity

Changing rooms and sauna in the sports hall cannot be used

In the gym there can be a maximum of 2 people at the same time.

Remember to wipe machines BEFORE using them.

Indoor playroom

All "soft" toys have been removed and there will only be chairs and TV with Disney movies

Please, always concider the general guidelines for preventing the spread of Corona virus:

Restaurant Skagen Strand

You should always wear a face mask in the restaurant when you are not sitting down. For opening hour klick here

Check in and out

As soon as your house is ready, you can find an envelope with your name just inside the main entrance. Here you will find your house number and key. Due to extra cleaning you should not expect your house to be ready before check in time at 3 pm

Check-out is no later than 10:30 am. If possible, we ask that you pay your expenses by credit card. The reception will contact you about your settlement.

Reception

We have hand sanitizer available and at the reception desk we have plexiglass so there is no risk of infection when in contact with the receptionist.

Mini Shop

Max. one person at a time in our mini shop, since it is quite small. We prefer not to accept cash and ask everyone to pay with credit card.

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For stays with arrival in 2021

For bookings with arrival in 2021, free cancellation applies up to 48 hours before arrival. If canceled later than 48 hours before arrival, 100% will be paid. Change of stay is free of charge up to 48 hours before arrival. See further information here

 

FAQ

Should you bring your own bed linen and towels?

You can purchase linen packages when booking your stay. You can also purchase with bedding so that everything is ready when you arrive. You are also welcome to bring your own.

What about equipment in the kitchen?

The kitchen is very well equipped and you will not miss anything. You can see the list here

Late check in?

If you arrive after the reception opening hours, you will find an envelope with your name, house number and key just inside the main entrance to the reception.

Breakfast?

You can order "Take Away" breakfast and freshly baked bread and rolls every morning. You can read more here

If you have any questions, please contact us at reception@skagenstrand.dk or 9848 7222.